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If your patient is experiencing a technical issue, please encourage them to contact Mira&#x2019;s VIP Customer Support directly at&#xA0;<a href="mailto:vipsupport@miracare.com">vipsupport@miracare.com</a>&#xA0;for priority assistance.&#xA0; To help expedite troubleshooting, we recommend they include a brief video or photo showing the issue.&#xA0;Note for healthcare professionals: If you have a clinical or provider-specific question, please contact our clinical team directly at&#xA0;<a href="mailto:partnership@miracare.com" style="text-decoration:inherit;" data-token-index="5" tabindex="0">partnership@miracare.com&#xA0;</a>for dedicated support.

If your patient is experiencing a technical issue, please encourage them to contact Mira’s VIP Customer Support directly at vipsupport@miracare.com for priority assistance. To help expedite troubleshooting, we recommend they include a brief video or

What should I do if my patient is experiencing technical issues with their Mira monitor?

Technical

What is Mira, how does it work, and is there a short video I can share with my patients?

How does Mira ensure the protection of user data?

I’ve heard that some free period tracking apps sell users’ data. Since the Mira app is also free, does that mean you do the same?

Is Mira HSA/FSA eligible?

Is Mira covered by insurance, or does the patient need to pay out of pocket? What are the initial and ongoing costs?

Can Mira be shipped internationally?

Is a prescription necessary for patients to purchase a Mira device and start testing?

Is Mira a registered FDA device class? or a CLIA waived?

Does Mira integrate with other devices/platforms?

Can I still use Mira if I don’t use a smartphone?

Can the Mira wands be reused or are they recyclable?

Do I need to clean my Mira device? If so, how do I clean it?

How to wipe off all the data from a used monitor?

How long does the battery for the monitor typically last?

Is there a warranty on the Mira monitor?

Do wands expire?

General

Can practitioners outside the US sign up for the affiliate program?

Is it possible to have more than one type of partnership?

What if I already have an account with Impact from another company?

Do you offer provider discounts?

I don’t know what to choose in the Affiliate sign up application form, can you advise?

Partnerships

How can I reduce the cost of testing?

Is there a different monitor for each hormone?

What hormones does Mira test?

Are there directions on when to start testing?

What should I do if my sleep schedule is irregular, or I’m unable to collect a first-morning urine sample?

What do I do if I wake up during the night and need to urinate?

Your website states that different types of wands should not be used in the same cycle, what would you recommend?

Can multiple patients use the same monitor at the same time?

Can patients continue to test after getting a positive pregnancy test?

How should I test with Max (E3G, LH, and PdG) and Ovum (FSH) wands simultaneously?

Can I test my urine later if I collect it but can’t dip the wand right away?

Does the app provide a testing schedule? Can I test more or less than what the app suggests?

The app is prompting me to test with a different wand that I don’t have, how can I change this?

Testing

Can users edit their suspected ovulation day in the Mira app?

My data won’t sync with my app, what can I do?

The Mira app is not available in my country (Australia), what should I do?

How long does the monitor save unsynchronized data?

I’m experiencing Bluetooth connection issues and cannot get my app to connect to the device. How can I resolve this?

Can someone else use the monitor after me?

How do I get my Menopause Transition Report?

How can I delete a result?

How can I remove medications from my profile?

How can I access the provider dashboard?

Is there a provider portal for ordering, tracking results, and obtaining provider-level education?

How does the patient share their data with a provider?

Provider Dashboard

Can Mira be used with an IUD?

Where can I find a provider training course about monitoring women’s hormones?

I’ve observed occasional drops and fluctuations in my patients’ PdG levels. What could be the reason for this variability?

What medications, supplements, interventions are contraindicated with Mira?

What other factors can affect Mira data?

Is Mira creatinine corrected?

What is the reliability and validity of Mira?

Does Mira track testosterone or cortisol?

Can Mira be used while on birth control?

Is this applicable to post-menopausal women at all?

Is there any data for perimenopausal women?

Does it track xenoestrogens? Does this only detect natural estrogen or if there is a woman with high xenoestrogens from outside sources, would it show estrogen high?

How do urinary metabolites correlate with serum levels?

How does urinary PdG relate to serum progesterone, and is it normal for PdG to fluctuate?

What does it mean if PdG is elevated in the follicular phase?

Is there a threshold of PdG that is confirmatory for ovulation?

How does Mira compare to Dutch?

How do I test if I am using vaginal estrogen?

Does Mira integrate with CGMs?

I commonly see a progesterone spike BEFORE ovulation or LH surge. Can you help me understand this?

What should I do if my patient is experiencing technical issues with their Mira monitor?Updated 3 months ago