Technical
Can users edit their suspected ovulation day in the Mira app?
Yes, both users and providers can edit periods and suspected ovulation. This is especially helpful if Mira’s automatic interpretation does not align with observed fertility signs or instructor guidance. FOR USERS: To edit the period or ovulation day:
My data won’t sync with my app, what can I do?
Syncing Troubleshooting:. Please note: Disconnecting may lead to the loss of non-synced data, so make sure to record all readings before disconnecting. If any data is missing after reconnecting, reach out to [email protected] so they can manual
The Mira app is not available in my country (Australia), what should I do?
While our app isn’t currently available on the standard App Store in Australia, there’s a workaround to start using Mira. Here are the steps:. For our Apple users:. Note: this iOS app gives you the full span of functions the Mira App has.For Android
How long does the monitor save unsynchronized data?
For best results, we recommend syncing the Mira monitor with the Mira app after each test. While the device can store data without syncing, it’s important to sync before running another test to ensure all data is safely transferred. Please note: Any
What should I do if my patient is experiencing technical issues with their Mira monitor?
If your patient is experiencing a technical issue, please encourage them to contact Mira’s VIP Customer Support directly at [email protected] for priority assistance. To help expedite troubleshooting, we recommend they include a brief video or
I’m experiencing Bluetooth connection issues and cannot get my app to connect to the device. How can I resolve this?
Sometimes, it might take a few tries to complete the first Bluetooth pairing, but it usually connects smoothly after following these steps:. Ensure Bluetooth Authorization: Please make sure you have authorized Bluetooth access to the Mira App. This i
Can someone else use the monitor after me?
Yes, it can be reset and passed along to another user. All data is stored in the app account linked to an individual’s email, not on the monitor itself. Before handing it to someone else, simply reset the device. For accurate results, we don’t recomm
How do I get my Menopause Transition Report?
On your app go to: Profile > Health Profile > Fertility Goal > Menopause Transitions > Menopause Transitions Report
How can I delete a result?
To delete a test result:
How can I remove medications from my profile?
Go to the calendar view on your Mira app. Then, select a day and edit it. Now, scroll down to find the medications logged. Click on them and remove.
How do I delete test results?
You can delete test data only for tests from the past 3 days. Tests older than 3 days cannot be deleted from the app. To delete a recent test, open your test history and tap edit, then select the test(s) you’d like to remove. (see image attached)
If a user doesn’t have Wifi, can they still sync their results to the app?
Yes. The results will be saved locally in the app while the user is offline. However, they will not appear in the Dashboard until the device reconnects to the internet and syncs.
What does it mean if the app says the menopause transition is "Undefined" after 2 cycles?
The menopause transition classification in the app is based on STRAW staging criteria and functions primarily as a screening tool. An “Undefined” result typically occurs when the algorithm cannot confidently categorize a stage based on available cycl